Refund policy

Effective Date: April 20, 2026
Last Updated: April 20, 2026

1. Overview

At Frynursery, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we are here to assist you.

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as received
  • The item must be in its original packaging with all tags intact
  • A receipt or proof of purchase is required

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Items showing signs of use, damage, or alteration not caused by Frynursery
  • Items returned more than 30 days after delivery
  • Items specifically marked as “Non-Returnable” at the time of purchase

3. Return Authorization Process

To initiate a return:

  • Contact us at info@frynursery.com with your order number and reason for return
  • Wait for return authorization and instructions before sending your item

👉 Important:
Returns sent without prior authorization may not be accepted.

4. Return Shipping & Costs

Customer Remorse (e.g., wrong size, change of mind)

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable

Defective, Damaged, or Incorrect Items

If the issue is due to our error:

  • We will cover return shipping costs
  • We will offer a replacement or full refund

📌 We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.

5. Refund Process

Once your return is received and inspected:

  • You will be notified via email regarding approval
  • Approved refunds will be issued to the original payment method

Processing Time

  • Refunds are processed within 1–3 business days after approval

Refund Scope

  • Original shipping fees (if any) are non-refundable, unless the return is due to our error
  • Partial refunds may be issued in certain cases (e.g., items not in original condition)

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank (processing delays may occur)

If the issue persists, contact us at info@frynursery.com

7. Exchanges

We only replace items if they are:

  • Defective
  • Damaged upon arrival

Please email us with photos of the issue, and we will assist you promptly.

8. Contact Information

For any return or refund inquiries, please contact us:

Business Name: Frynursery
Email: info@frynursery.com
Phone: +1 321-346-6860
Address: 2775 12th St, San Pablo, CA 94806, United States